Return to Help Index
| Order Status | |
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| Has my order shipped? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. | |
| How do I change quantities or cancel an item in my order? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. | |
| How do I track my order? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order. | |
| My order never arrived. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| An item is missing from my shipment. | |
| Mistakes do happen, but every order will be checked and double checked before mailing, to avoid this issue as much as possible. Please send an e-mail asap to: kim@papersmoochesstamps.com to report the problem. | |
| My product is defective | |
| Quality control is very important. If your product is not working properly, please contact Kim at kim@papersmoochesstamps.com. Defective product will need to be mailed to Paper Smooches and a replacement will be sent based on the issue. | |
| When will my backorder arrive? | |
| Backordered items will ship as soon as they are available, usually in under 2 weeks time | |
